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2 REVIEWS & 0 COMMENT

  • jim

    I paid Dex because I trusted them to do their job and take care of my advertising properly. Instead I’m left paying an incorrect bill that does nothing to bring our company any business at all. Don’t use Dex.

    on July 7, 2016   |   Reply
  • lynn

    I signed with Dex for website development and SEO. A nice website was created, but that was pretty much the extent of the services I actually received from them. I called, and they informed me they had several avenues for SEO, so I inquired as to what they were doing to get my SEO going. The SEO department consistently informed me that they couldn’t tell me specifically what actions they had performed, but that it took time to see results. Each month, I would call and they would tell me the exact same thing. Finally, I went looking around on my account and found the page that should have listed my SEO functions–it said “SEO not available”. I sent a screenshot of this to the Dex claims department. It turns out that after 5 months of insisting they were performing SEO, they actually hadn’t done anything at all. Their response was “The ticket never went through to our SEO, so they had no way of knowing you had SEO on your account.” The rep said they would credit my $917 back to me. However, two weeks later, I received a past due notice in the mail. Upon emailing her about this, she informed me that the claims department could not contact billing and that it was my responsibility. She didn’t even provide me with a phone number to reach them.

    Upon learning all of this, I had my lawyer send several emails to Dex letting them know that I no longer wished to be their client, seeing as they were admittedly in fault. Their response was that if I wanted to get out of the contract, then I would have to take them to arbitration. Apparently, Dex makes their contracts air tight. They also put their clients on auto-renew, so you must notify them well in advance of termination, otherwise they will sign you up for another airtight contract year without notifying you. Even if they are the ones at fault, If you ever have any problems, you won’t be able to get out of their contract.

    on April 25, 2016   |   Reply

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